CORONAVIRUS - UPDATED 30th March 2020
The Farrier House team have been temporarily relocated. Please DO NOT present at Farrier House until further guidance is issued. If you need to speak to a clinician please ring 01905 879100. A telephone triage system is in operation and if appropriate you will be offered a face to face appointment with one of our clinicians who will advise you where to go. Thank you for your understanding. All of the team at Farrier House.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
Please access this page BEFORE calling NHS 111
We are asking that patients utilise the electronic prescribing service for repeat medication requests - if you are unable to do this we are temporarily accepting requests by telephone and will post the prescription
PLEASE NOTE, OUR EMAIL ADDRESS HAS CHANGED
Welcome to Farrier House Surgery, providing primary care in Worcester City Centre.
Please take some time to look around our website where you will find lots of useful information about the surgery and the services we offer. If you require any of our information to be provided in an alternative format, or need help with communicating, please let us know. We can provide large print or easy read materials, interpreting services, Deaf Direct and Braille services, as required.
Click here to download our Patient Information Leaflet
Please note: We are no longer a Walk in Centre.
- For Urgent (on the day issues) - patients will be triaged by a clinician over the phone first.
- For Routine issues - please book your check up or appointment in advance
For more information please have a look under our Appointments tab on this webpage.
EXTENDED ACCESS APPOINTMENTS are available Wednesday and Thursday evenings, 18.30 - 20.00.
In addition to the practice’s normal opening hours, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire. GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment.
Online Booking System
Did you know you could book appointments online? More than 25% of our pre-bookable appointments are available on line.
Please ask a member of the Reception Team for more information on the simple set up of an online account which will give you access to be able to book pre-bookable appointments online via your PC, tablet or phone.
For more information, click on the Online Services tab above.
To cancel an appointment- please call 01905 879100 if you know in advance that you can't make an appointment.
We ask patients to respect other patients at the surgery by taking into consideration that if you can not attend your appointment, by cancelling it promptly, the appointment could be used by another patient who really does need to see a clinician.
The Care Quality Commission carried out an inspection of our Practice in July 2018. Please see the full copy of their Report here - Farrier House CQC inspection_
Access & Facilities
Farrier House Surgery has wheelchair access throughout. Facilities are available for the deaf.
We are sorry that we are unable to provide parking for patients at the surgery. There are a number of parking bays on Farrier Street and car parks available in the City Centre within walking distance.
GDPR and Data Protection
Below you can find our privacy notice and an electronic copy of our leaflet explaining how we use your information:
How we use your information
(Site updated 31/03/2020)