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Get the latest NHS information and advice about coronavirus (COVID-19), a new illness that affects your lungs and airways.
Check if you have coronavirus symptoms
Find out about the main symptoms of coronavirus and where to get medical advice if you think you have them.
What to do if you or someone you live with has symptoms of coronavirus
Advice about not leaving your home (self-isolation) and looking after yourself if you or someone you live with has symptoms.
Testing for coronavirus
Information about testing to check if you have coronavirus.
People at higher risk from coronavirus
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Coronavirus in children
Advice about symptoms of coronavirus in children, including when to get medical help if your child seems unwell.
Social distancing advice and changes to everyday life because of coronavirus
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Links to more information about coronavirus
Links to government advice, information for health professionals and advice for other parts of the UK.
Farrier House SurgeryFarrier House Farrier Street Worcester, WR1 3BHTel: 01905 879100
Information for patients
BEWARE OF SCAMMERS during the pandemic
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
In these cases you should access your accident and emergency or centre in the usual way.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below:
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
For further information on accessing your health records please read the information provided:
Access to Health Records GDPR
Are you a carer?
Do you provide emotional, medical, personal or physical unpaid support to a relative, partner or friend who is ill, frail, disabled or has mental ill-health or substance misuse problems?
If you do, then you are a carer.
3 in 5 people will become a carer at some point in their lives. 6.5 Million people in the UK are Carers and everyday another 6000 people take on a caring responsibility.
In the last census (2011) there were approximately 63,000 carers in Worcestershire.
Becoming a carer for the first time or recognising you are a carer can be overwhelming. You have extra responsibilities yet you may not know where to turn for support.
Asking for information and advice at the right time can make a big difference in looking after your own needs and the person you care for.
We understand the demands of providing unpaid care and support and although we know it can be rewarding it can also be exhausting. At Farrier House Surgey, we have a dedicated Care Navigator available to support you and assist you in finding services in the local community to help you with the following:
Please inform us if you are a carer and if you would like further information, help or support, please do not hesitate to ask!
There are many fantastic organisations supporting carers locally. Please visit https://www.carersworcs.org.uk/ for more information.
Please click the link below to download our patient complaints leaftlet.
Complaints Leaflet for Patients - September 2018
We will do our best to resolve your complaint as quickly as possible. Please email email@example.com or pop into reception to complete a complaint form.
Improved Access are additional appointments that are on offer through SW Healthcare and are run out of Farrier House.
Monday - Friday 18.30 - 20.00
Saturday and Sunday 08.00 - 12.00
This service is not a Farrier House service.
When booking one of these appointments please be aware that you will not be seeing Farrier House Clinicians.
You will be asked for consent to share your medical records with the clinician you are booked in with. If you would like further information regarding the accessing of your medical records please contact SW Healthcare via the link below:
Health and Wellbeing Service
South Worcestershire GPs are offering a new service for their patients through the Improved Access appointments.
This service supports patients with learning more about healthy eating, weight management and improving your diet as well as supporting patients with stress management.
The sessions run on a Tuesday evening 6.30pm – 7.30pm at Farrier House Surgery, Worcester.
Weight Management Clinics
These sessions are for all ages focusing on healthy eating, reading food labels and having a balanced diet. There is the option of a weekly weigh in, but please be assured you can opt out of this!
You will be given advice and information on healthy eating and how to lose weight. This may include a referral to the local gym, local walking groups, exercise classes, or what they can do for free in their home. It will also include information on how to eat healthily including the balanced plate.
One patient said the service and lifestyle Officer is "very friendly and encouraging."
Stress Management Clinics
This service is here to support patients who may be feeling overwhelmed with everyday life’s stresses and strains.
The sessions focus on techniques and strategies for identifying stress, and then how to manage that stress.
One patient commented: “I’m so glad this service is available on the NHS. I have a lot of stress, worry and anxiety in my life and don’t know how to resolve it or cope with it apart from medication. I love using this holistic approach.”
If you would like to attend one of these sessions please contact your GP surgery who can refer you.
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